FAQs

HOW LONG WILL MY ORDER TAKE?
All orders will be processed within 1-3 business days and will be shipped through the Courier service tracked throughout.

Please allow 7-15 business days for delivery.

*PLEASE NOTE: Due to the worldwide pandemic, some orders are experiencing shipping delays. The prioritization of medical and other essential supplies, the grounding of almost all commercial flights (which is putting tremendous strain on currently available shipping options) and a significant reduction in staff numbers may results in packages arriving outside of the stated time frames

HOW CAN I CHECK THE STATUS OF MY ORDER?
Once an order is on its way, you will be sent a shipping confirmation email containing your tracking number so you can keep an eye on progress.

You can also check the status of your order using our order tracking page here.

Tracking information can take a few days to appear.

If you don't see any tracking updates (or see 'tracking does not exist') please do not worry - it can take a few days for the system to update with the courier's information.

CAN I MAKE CHANGES TO MY ORDER?
All orders are processed as quickly as possible once received.

If you wish to make changes to your order you must inform us.

Your change request must include the following information:

Subject Line: Order Change Request

Your order number

The name and email address used to place the order

If your order has already been processed we can no longer make any changes.

DO YOU SHIP WORLDWIDE?
Yes we do!

I'VE ORDERED MULTIPLE ITEMS, WILL I RECEIVE THEM TOGETHER?
If you place a large order, it may be sent out in multiple shipments to get the products to you as quickly as possible.

WHAT PAYMENT OPTIONS DO YOU OFFER?
We accept payment by PayPal.

CAN I RETURN OR EXCHANGE AN ITEM?
If you need to return your item for a refund or exchange you must notify us via email at [email protected] within 30 days of receiving your package (according to the tracking information).

After 30 days we can no longer offer you a refund or exchange.

To be eligible for a return or exchange your item must be in the same condition that it was in when you received it. It must also be in the original packaging.

We cannot accept returns or exchanges for the following items:

Intimate or sanitary goods

Health and personal care items

The following information is required to process your request:

Your order number

The name and email address used to place the order

Reasons for return/exchange (and a link to the product on our store that you'd like to exchange your product for if appropriate)

Please email us the appeal information.

Our customer service team will provide you with the relevant information to return your package.

All non faulty returns are made at the customer’s cost and are not covered by the 100% Money Back Guarantee. We recommend using a trackable return shipping service. We are not liable for any parcel lost during its return shipment to us.

WHAT IF I RECEIVE A FAULTY ITEM?
In the rare event your product becomes faulty or you receive an item with defects, you can contact us by mail within 30 days of receiving the package.

After 30 days we can no longer offer you a replacement.

Faults caused by the following reasons are not covered:

Improper usage, storage, or handling of the item

Using the item in a way that it was not designed for

Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions

Any accidental or malicious damage

The following information is required to process your replacement request:

Your order number

The name and email address used to place the order

Photo or video evidence clearly showing the fault

If the case is deemed valid we will cover all costs to deliver a replacement as quickly as possible.

STILL NEED HELP?
Click here to visit our contact form. Alternatively, you can email us at [email protected]

We will contact you within one working day. Our working hours are 9:00-17:00 from Monday to Friday.